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Customer service training
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#	Item
31	OmniTouch Frontline Series Training Programs – Malaysia Corporate RatesOmniTouch Our Frontline Series of Training Programs Corporate Rates for Malaysia 2014 Add to Reading List Source URL: www.omnitouchinternational.com Language: English - Date: 2013-09-01 09:30:15 Customer experience Contact centre Telemarketing Customer relationship management Frontline Customer service Customer attrition Marketing Business Customer experience management
32	LEVERAGING THE TECHNOLOGIES OF LEARNING TO IMPROVE PERFORMANCE THE NEW WORLD OF INTERPERSONAL SKILLS TRAINING by AMY AVERGUN, KATHY BUNCH and EDWARD R. DEL GAIZO Add to Reading List Source URL: www.saferpak.com Language: English - Date: 2003-06-16 17:24:33 Distance education Training Educational technology Skill Instructor-led training E-learning Online tutoring Customer service training Learning management system Education Learning Educational psychology
33	CASE STUDY Lincolnshire Police call centre staff achieve NVQs Customer Service NVQ training ideal for front line staff Add to Reading List Source URL: www.ediplc.com Language: English - Date: 2009-04-22 10:02:18 National Vocational Qualification Qualifications Lincolnshire
34	Five Essential Elements: commitment 1 data collection Add to Reading List Source URL: www.mitchell.com Language: English - Date: 2012-11-20 10:27:48 Consumer behaviour Loyalty business model Customer service training Customer satisfaction Customer experience Net Promoter Loyalty program Customer service Service-profit chain Marketing Business Customer experience management
35	National Seminars Training Certified Customer Service Professional (CCSP) Item Number: CSP Media: 6 Audio CDs U.S. Price: $1,220 Add to Reading List Source URL: icsatoday.org Language: English - Date: 2012-04-18 14:39:19 Consumer behaviour Management Product management Voice of the customer Customer satisfaction Customer service Marketing Business Customer experience management
36	NationalTTCEOnePageFlyer:NationalTTCEOnePageFlyer:57 PM Add to Reading List Source URL: icsatoday.org Language: English - Date: 2012-04-18 14:39:07 Customer experience management Customer service training Innovation
37	Empower your representatives to meet — and exceed — the expectations of your customers every day. In today’s competitive marketplace, satisfying your customers is the only way to create loyal brand advocates — a Add to Reading List Source URL: icsatoday.org Language: English - Date: 2012-04-18 14:39:14 Entrepreneurship Sales Customer service Customer experience Customer service training Marketing Business Customer experience management
38	Helping employees become the best they can be Teach your entire workforce Add to Reading List Source URL: store.customer-service.com Language: English - Date: 2013-04-18 12:54:42 Consumer behaviour Industrial engineering Quality management Service quality Customer service training Customer service Customer satisfaction Service Co-creation Marketing Business Customer experience management
39	Working together The Networked Expert: Enhancing Service in an Age of Advice Seeking Author: Dr Nicola J. Millard (BT) with thanks to Clive Grinyer (Cisco) Add to Reading List Source URL: www.btexpedite.com Language: English Electronic commerce Call centre Computer telephony integration Customer experience Customer relationship management Customer service training Customer service Online shopping Selling Marketing Customer experience management Business
40	TLI33113 Certificate III in Rail Customer Service Core General Electives Add to Reading List Source URL: tlisc.org.au Language: English - Date: 2014-07-29 00:08:53 Skill Quality management Quality management system Training package